Privacy Policy

Effective Date: January 1st, 2026

Reno Vulcanizing Auto Care and Tires (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you interact with our websites, programs, services, email communications, and social media channels.

1. Information We Collect

Personal Information You Provide Directly

  • Name, email address, phone number, and mailing address
  • Information submitted through forms (e.g., appointment requests, program interest forms, donations)
  • Responses to surveys or feedback requests
  • Payment details for donations or services (processed securely by third-party providers)

Automatically Collected Information

  • IP address, browser type, device information, and usage data when visiting our website
  • Cookies and tracking technologies for analytics and site performance

Analytics & Tagging Tools

We use Google Analytics and Google Tag Manager to understand website usage, track performance, and improve content delivery. These tools may collect data such as:

  • Pages visited, time spent, and navigation paths
  • Device type, operating system, and browser
  • General geographic location (not precise GPS data)

Google may use this data as described in their Privacy Policy.

Social Media Information

  • Profile information and interactions (likes, shares, comments, messages) when you engage with us on platforms such as Facebook, Instagram, TikTok, and others
  • Metadata (such as engagement analytics) provided by those platforms in compliance with their privacy policies

2. How We Use Your Information

  • Provide, operate, and improve our programs and services
  • Communicate with you about events, services, and recovery resources
  • Respond to inquiries, comments, and messages
  • Track engagement across social media to improve outreach and awareness
  • Analyze website usage through Google Analytics & Tag Manager to enhance our services
  • Ensure compliance with legal and regulatory requirements

3. How We Share Information

We do not sell your personal information. We may share information in the following ways:

  • Service Providers: With trusted vendors such as Google Analytics, website hosting services, and analytics providers who help us deliver our services.
  • Social Media Platforms: When you interact with our accounts (e.g., by commenting or messaging), your information may also be governed by the privacy policies of those platforms.
  • Legal Requirements: If required by law, court order, or government regulation.
  • Aggregate/De-Identified Data: We may share statistical or non-identifiable information for reporting and funding purposes.

4. Cookies & Tracking

Our website uses cookies and similar tracking technologies to:

  • Monitor site traffic and performance
  • Improve functionality and user experience
  • Support analytics and marketing efforts via Google Analytics and Tag Manager

You can disable cookies or adjust tracking settings through your browser. To prevent Google Analytics from using your data, you may install the Google Analytics opt-out browser add-on.

5. Social Media Engagement

  • Any information you share publicly on our social media channels (e.g., comments, likes, shares) may be visible to others.
  • Direct messages sent through social platforms are also subject to the platform’s own privacy rules.
  • We may repost, share, or respond to your publicly shared content in line with platform guidelines.

6. Data Security

We implement reasonable security safeguards to protect your personal information against unauthorized access, alteration, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights to:

  • Access the personal information we hold about you
  • Request corrections or updates to your information
  • Request deletion of your information (subject to legal obligations)
  • Opt out of receiving promotional emails or newsletters

To exercise these rights, please contact us using the details below.

8. Links to Other Websites

Our website and communications may contain links to third-party websites or platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated “Effective Date.”

12. Contact Us

Reno Vulcanizing Auto Care and Tires
590 N Virginia St
Reno, NV 89501
(775) 322-2141